Frequently Asked Questions
What are the payment options?
You can choose from iDEAL, Bancontact, Visa or Mastercard and bank transfer.
iDeal and Bancontact
With iDeal you can pay for online purchases reliably, safely and easily.
iDeal connects you directly to your online banking program for online purchases. You don't need to register, download files, or create an account to use iDeal. If you use online banking with ABN AMRO, ASN Bank, Fortis, Friesland Bank, ING, Rabobank, SNS, or SNS Regio Bank, you can pay directly with iDeal.
You can then pay quickly and easily within your own bank's familiar online payment environment. Pay just the way you're used to!
Bancontact is similar to iDEAL but for Belgian customers.
Credit Card
For credit card payment, you need a credit card from Mastercard or Visa.
Prepayment by bank transfer
Besides paying via iDeal, you can also transfer the amount to Worldwide Vision's account. Our account number at Rabobank is NL71RABO0138973490.
How do I place an order?
You can order products by phone, through the webshop, by email, mail, or fax. Orders placed on weekdays before 5:00 PM will be shipped the next business day .
When can I visit the showroom?
The showroom is closed until further notice. Please contact us for more information.
Can I also pick up my order?
At this time it is not possible to collect your order from us.
Returning a product
Worldwide Vision offers a 14-day return policy. This means you can return an item undamaged within 14 days. If you decide to return an item, please contact us at info@woldwidevision.nl or by phone at +31 13 528 56 66.
I want to apply for an aid through my health insurer. What do I need?
If you want to have an aid reimbursed by your health insurer, you must always first send the necessary medical information before the aid is delivered.
What is a medical certificate and where can I apply for one?
A medical certificate is a document stating that you have an eye condition or a visual impairment that prevents you from doing certain things or that requires special assistance.
You can request a medical certificate from your treating eye/family doctor, optometrist, educational psychologist, clinical psychologist, or a referring agency (such as Koninklijke Visio or Bartiméus).